Privacy and Disclosure Notices

At TheraHeal, we recognize the importance of privacy and confidentiality in every aspect of our services. We are committed to upholding the highest standards of ethical practice to ensure the well-being and trust of our clients. Below are important notices regarding privacy and disclosure that you should be aware of before engaging in our services.

Confidentiality Assurance

Your privacy is our top priority. All information shared with our therapists, counselors, and staff is treated with the utmost confidentiality. This includes any personal, medical, or sensitive information disclosed during sessions or interactions.

Limits of Confidentiality & Privacy

While we strive to maintain confidentiality, there are legal and ethical limitations to confidentiality that we want you to be aware of. These may include:

If there is a risk of harm to yourself or others, we may need to disclose information to ensure safety.

In some circumstances, we may be legally obligated to disclose information, such as in response to a court order or subpoena.

If there is suspicion or evidence of abuse or neglect of a minor, elderly person, or vulnerable individual, we are mandated reporters and may need to disclose information to appropriate authorities.

If you are using insurance or another third-party payer to cover the cost of services, they may require information for billing or reimbursement purposes.

Informed Consent

Before beginning therapy or any other services, you will be asked to provide informed consent. This means that you understand and agree to the terms of our services, including confidentiality, payment, and the therapeutic process. You have the right to ask questions and clarify any concerns before giving consent.

Digital Privacy

In today’s digital age, it’s essential to be mindful of privacy and security when communicating electronically. While we may use encrypted platforms for teletherapy sessions or electronic communication, please be aware that no method of transmission over the internet is entirely secure. We encourage you to take precautions to protect your privacy when using electronic devices and communication.

Your Rights

As a client, you have certain rights regarding your information and the therapeutic process. These rights include:

You have the right to access your own records and request copies of your information.

If you believe that any information in your records is inaccurate or incomplete, you have the right to request amendments.

You have the right to specify how and to whom your information is disclosed, within legal and ethical boundaries.

You have the right to terminate services at any time for any reason.

Your Responsibilities

While we are committed to protecting your privacy, we also ask for your cooperation in maintaining confidentiality and privacy. This includes:

Providing accurate and honest information during sessions to ensure effective treatment.

Taking precautions to secure electronic communication and protect your privacy.

Recognizing the limits of confidentiality and the circumstances under which information may need to be disclosed.

Contact Us

If you have any questions, concerns, or would like further information about our privacy and disclosure practices, please don’t hesitate to contact us. Your trust and comfort are important to us, and we are here to support you every step of the way.

Thank you for choosing TheraHeal for your mental health needs. We look forward to partnering with you on your journey to wellness.

GFE Notice

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” (GFE Notice) explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate (GFE Notice), visit www.cms.gov/nosurprises or call 1-877-696-6775.